Shirley Toy
toyshirleys@gmail.com

Relevant Experience

Yelp, Chicago, IL                                                                                                  June 2018–Present 

Account Executive

  • Manage leads and drive new SMB clients into Yelp Ads program from prospecting to close and onboarding using Salesforce Lightning in both English and Chinese
  • One of 26 Account Executives in my director group to manage a pipeline of 4,000+ accounts by being a 2019 Q1 top revenue producer
  • Lifetime Revenue: 385k 
  • Promoted three times in 1 year and 10 months

Pandora Jewelers, Chicago, IL                                                           August 2016–August 2018 

Design Specialist

  • Greeted customers upon arrival to the store and develop a relationship with the patron
  • Promoted current specials and assist customers in identifying products
  • Processed sale using mobile and stationary Point of Sale systems and package sales
  • Met or exceeded Pandora Preferred credit card enrollment and monthly commission goals

Dylan’s Candy Bar, Chicago, IL                                                                May 2015–August 2016

Sales Specialist

  • Promoted products in-store, provided samples and background information to customers
  • Accurately processed cash and credit transactions totaling up to $3,000 
  • Met or exceeded goals for securing enrollment into Sweet Rewards loyalty program 
  • Assisted team in stocking shelves and ensured product availability to increase sales

Education

University of Illinois at Chicago, Chicago, IL                                          Graduated May 2018

  • Bachelor of Arts in English with a Professional Writing Concentration
  • Communication and Spanish minors
  • APIASF/NBC Universal Scholarship Recipient July 2016
  • Certifications: Hootsuite Academy Social Marketing 2017

Skills

  • Language(s): Spanish, Cantonese, Taishanese, and Mandarin Chinese
  • Technical: AP Style, Salesforce Lightning CRM, SEO, CMS, Microsoft Office Suite, iOS, Windows and Mac, WordPress, Weebly, Piktochart, Hootsuite, Reddit, HTML, CSS, Adobe Creative Suite, Google Analytics, Google Suite, Okta, PowerEditor, and AdWords

Other Experience

Her Campus Media, Boston, MA                                                             August 2017–May 2018

Chapter Advisor

  • Served as a liaison between Her Campus Nationals and the campus correspondent(s)
  • Advised 10 Her Campus chapters remotely across the nation
  • Provided weekly feedback to campus correspondent(s) about their chapter’s content